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For thousands of families who lost loved ones in New York, Pennsylvania, and Washington, D.C. last September, television delivered the horrific news … the events broadcast live and continuously. But for most of us, of course, news that a loved one has died... or will - is delivered in a much more private moment. Does that make it any less painful? Probably not. Imagine if it was your job to be the messenger. Is there a good way to deliver bad news?  
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Norman Lake (showing tattoos): "Each of them have a little story."

IF YOU WANT TO SEE A ROADMAP OF NORMAN LAKE'S LIFE, JUST LOOK AT HIS ARMS - BULLET WOUNDS AND SPIDER WEBS. LAKE'S 44 YEARS HAVE BEEN FILLED WITH HURT AND HEARTACHE…AND IT'S ALL ABOUT TO GET WORSE. HIS TUMOR IS CALLED A RENAL CARCINOMA AND CARRIES A GRAVE PROGNOSIS.

Nancy Yelton: “It’s a very traumatic thing to have a diagnosis of cancer, whether it’s a curable cancer or not.”

ONCOLOGY NURSE, NANCY YELTON, SAYS HONESTY AND LOVE ARE REQUIRED WHEN IT’S TIME TO TELL A PATIENT THERE IS NO CURE.

Nancy Yelton: “This is a time of their life when they need more love than at any other time.”

IT’S AN EXCRUCIATINGLY DELICATE MOMENT. HOW DO YOU SAY WHAT NO ONE WANTS TO HEAR?

Nancy Yelton: “I think it’s more of a shock for families than it is for patients, because our patients know pretty much what is going on inside of them.”

A LIFE-LONG UNITED METHODIST, YELTON SAYS HER FAITH HELPS HER CONFRONT THE FEARS PATIENTS EXPERIENCE.

Nancy Yelton: “And we become closer to God by doing what we feel is His work.”

Norman Lake: “God’s going to carry me through this or He’s going to take me home.”

DOCTORS AND NURSES, TOO, MUST FACE DEATH AND, LIKE THE PATIENT, LEARN MORE ABOUT LIFE.

Nancy Yelton: “It makes me stronger, gives me more courage to go on to the next.”

NORMAN LAKE’S BAD NEWS CAME FROM NEAR STRANGERS. YET BECAUSE IT WAS SPOKEN WITH COURAGE AND LOVE, IT HAS HELPED MAKE HIS LIFE WORTH LIVING - HOWEVER LONG THAT MAY BE.